FAQs - My Dynamic HR

Communication skills. They should be able to communicate ideas clearly and in a way you understand. They should also be active listeners; they need to understand your needs. Interpersonal skills. You will need to trust them enough to give them a lot of business information and to implement what they are suggesting. You will want to have an excellent relationship with them. Time Management Skills. A consultant must be able to deliver what you need, when you need it. If they can’t do that, they’re not going to be able to provide the level of service you need. Collaboration. You want to work WITH whoever it is. You don’t want them to come in and tell you what to do without ever really having a conversation about what it is you need. Rapport. They should have certifications and a track record of success with the services they offer and what you need done.     

This takes lots of research to make sure any local, state and/or federal law is applicable. But once you’ve done that research you can write it according to your needs and how you want your business to be perceived by customers. Policies shape your company culture and your employees convey that culture to your customers.

Documentation is crucial in these situations. Document what happened, when, what policies or standards were violated, and what the outcome was. If the problem continues, then you are able to terminate their employment without much (if any) risk.